Job Description:

As a customer-facing support engineer, your role will be to provide live-chat-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. We take intense pride in helping global merchants handle their online business operations.

You’ll do:
1. Provide New User Education: Welcome new users and deliver thorough answers to questions that may arise as they learn the app
2. Troubleshoot: Communicate with users to understand the issues they’re experiencing, and give updates in a friendly & timely manner
3. Maintain Coverage: Help our support team and users by covering certain “time blocks” during which you will be monitoring live chat and email for inbound messages from users
4. Conduct Case Escalation: Collaborate with Technical Support team members to escalate code-related threads or potential bugs.

You have:
1. 3+ years of experience doing customer support
2. Experience & background in handling HTML/CSS/Javascript.
3. Good Knowledge of e-commerce is a big plus.
4. Fluency in the English language, demonstrated in communication and writing skills.
5. Flexibility with working odd hours on a set schedule (dependent on location).
6. A great attitude and desire to help people
7. A stable, high-speed internet connection.
8. Tech-savvy (technical support experience is a huge plus)
9. Experience building a website with Wix, Squarespace, WordPress, Weebly, etc is a plus